CCG Chief orders review into Withernsea’s troubled 8 to 8
Withernsea’s MP, Graham Stuart, has welcomed the announcement that East Riding CCG will be reviewing the troubled 8 to 8 service in the town following a number of complaints from local patients. CCG Chief Officer, Jane Hawkard, admitted that the review was necessary “in view of continued concerns” about the Centre at Withernsea Community Hospital and the NHS 111 referral system that supports it.
Responding to mounting criticism, Ms Hawkard confirmed that she has instructed the CCG’s Urgent Care Steering Group to meet this week in order to assess the feedback from the first weeks of the 8 to 8 Centre’s operation and to discuss possible improvements to the CCG’s communication methods with residents in Withernsea and the surrounding villages.
Following pressure from Graham, Ms Hawkard has also agreed to meet with him and South East Holderness Councillors Lyn Healing and Dave Tucker this Friday at 1pm at Cross Street in Beverley. Representatives from City Health Care Partnership (CHCP), who administer the 8 to 8 on the CCG’s behalf, will also be present at the crunch talks.
Patients’ concerns have focussed upon confused messages from the CCG, CHCP, and NHS 111 and often conflicting advice over what kind of treatment they require. Other issues frequently raised include the difficulty of accessing services in Beverley, Hull or Bransholme for those who have been triaged there, and concerns over the ability of the reduced minor injury service to cope during Withernsea’s busier summer months.
Ahead of the meeting, Graham said: “I welcome the recognition by the CCG that the service introduced in April is not working as it should. Alongside the meeting with Jane Hawkard and the CHCP this Friday, this review is an opportunity to rectify serious flaws in the 8 to 8 service that are negatively impacting upon local patients.
“I am clear that the CCG’s Urgent Care Steering Group have a lot of work to do, not least in coming up with a communication strategy that more accurately directs patients to the right service and in quicker time. Thank you to South East Withernsea Councillors Lyn Healing, Dave Tucker and Jackie Cracknell for their continuing efforts to air residents’ views and their support in the fight to protect health services in Withernsea.”
Cllr Lyn Healing said: “I am delighted that CCG’s Urgent Care Steering Group are at last meeting to discuss the obvious problems with in the 8-8 Centre and the NHS111 line that is having an adverse effect on the residents of South East Holderness.
“Jane Hawkard has also shown her concerns on how the CCG will communicate with residents locally in future and I will be requesting the CCG and CHCP come and meet the with residents in the very near future.”
June 13th, 2018